Terms and Conditions

ChurchStreetDesigns.com – Terms and Conditions

Welcome

We are super glad you are visiting our site. We are a family owned and operated small business specializing in the creation and manufacture of handmade signs, trays, printable art, and other items of decor. We work tirelessly to create heirloom quality pieces that will remain a treasured part of our customer’s home or business for years to come.

Payment

Payment methods accepted through our website at this time include Credit Cards and Paypal. Please contact us to discuss alternative methods of payment, if desired.

As most of the items we offer are custom made for our customers, payment is requested up front and work on your order will begin after funds clear the payment process. As always, if you have any trouble with the payment portion of your purchase, please let us know! We can’t guarantee that technology won’t ever give us grief, but we will do all we can to make it work for you as smoothly as possible!

Processing Time

Most of our handmade items have a lead time of up to 3-4 weeks.  This is the lead time needed from when the order is placed to when we drop it off with the shipping company [See the next section for details on our shipping process].  Products that differ from this schedule will make special note of that in the individual product listing.  Occasionally, items requiring significant customization or personalization may take longer than the 3-4 weeks but again, we will be sure to note that in the product listing or in our correspondence with you prior to your order.

We do have some items that are “ready to ship” and these will be noted as such.  An example of this exception would be our necklaces which currently have a processing time of up to 4 days instead of the standard 3-4 weeks

We may also, from time to time, make available a special “rush order” add-on for particular items which would bump your order to the top of our processing list.  You may always contact us to see if rush order processing is available for a particular item if you do not see it listed in the product listing itself.

Shipping

Our standard means of shipping items is Priority Mail by the United State Post Office, but depending on the size and destination of the item, we may use UPS and/or FedEx as well. Please contact us directly if you need alternative means of shipping, including overnight service, etc. USPS Priority Mail includes package tracking which we will be happy to provide to you upon request. USPS Priority Service is usually 2-3 days, but obviously once we drop off your package at the USPS, it it out of our control. If you do not receive your package when expected, please let us know and we will be glad to go to bat for you with the USPS.

All items shipped from our store will be packaged in a way that is designed to withstand the normal wear and tear of shipping. There is no way, however, to guarantee that no damage will occur if the package is not treated carefully by the shipping company (USPS, UPS, FedEx, etc). Should your package arrive damaged, please keep all packaging and contact us immediately. If you can send us a picture of the item and the packaging that would be very helpful as well. We will do all we can to make it right including, but not limited to, seeking reimbursement from the shipping company.

We will trust that the address you provide in the checkout process is the address you want us to use, so please double check your address to ensure that your package is delivered properly and on time!

We are located in eastern Pennsylvania, USA, and all of the items we sell are shippable throughout the United States. We are pleased to serve our international friends as well, but not all of our signs are able to be shipped internationally due to their size and weight. Please contact us to request international shipping and we will do all we can to find a way to serve you! International destinations obviously require longer shipping/lead times than domestic destinations, so please contact us prior to ordering if you have a deadline that we need to be aware of.

Privacy

Privacy is super important to us here at Church Street Designs, LLC.  We promise to not sell, give or rent your personal information to any other entity without your express permission. We may email you from time to time with important updates or new items we are selling. If at any time you would like to be removed from our email list, just say the word and we promise to remove you right away.

Refunds and Exchanges

As each item we make is handmade for the customer that purchases it, we are sorry, but at this time Church Street Designs cannot accept refunds or exchanges, so please purchase seriously. However, if your item arrives damaged by the shipping process, we will do our best to make it right for you. We can often seek reimbursement from the carrier in events such as these. In the event of shipping damage, please contact us within 7 days of receiving your package. Please keep all original packaging and the item in the same condition as it arrived. It is always super helpful if you can send us a picture of the item and the packaging as soon as you notice the damage.

We appreciate you so much, and our goal is that you will go away pleased with your purchase and excited to share about Church Street Designs with your friends and family. If you are not 100% satisfied, please let us know!

Custom Orders

We are pleased to be able to accept requests for custom signs, trays, and jewelry. That being said, due to the materials and techniques used to create your item, not all custom requests are possible or practical. Please email us with your idea or request and we will review it and get back to you as quickly as possible.

Other Items Not Covered

If you still have questions or if we missed covering something please email us at admin@churchstreetdesigns.com.

Thanks for visiting! We appreciate you and your business!